Great after-sales service
Gernal does not only supply machinery, Gernal supplies solutions!
Our work doesn’t stop at the setup of your new machine. Our service engineers are standing by to support you in case of eventual malfunctions.
The service desk diagnoses your issue and guides your own technicians to fix the problem as fast as possible. If that doesn’t solve your troubles, we will send one of our own service engineers with the right spare parts to get you back up and running again.
In our large warehouse, we keep spare parts for nearly all machines to ensure the shortest repair time.
It’s better to be safe than sorry, that is why our team will gladly advise you on how to correctly handle your machinery.